Shipping policy

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This Shipping Policy describes how Hex Plastic ("the Company", "We", "Us", "Our") manufactures, packs, and ships PP corrugated sheets, custom packaging, and printed products to customers in India and internationally.

Order Processing Time

  • Standard sheets: Dispatched within 5–7 business days of order confirmation, subject to stock availability.

  • Custom specifications (thickness, colour, size, additives): Processed within 10–14 business days after specification and sample approval.

  • Samples: Typically dispatched within 3–5 business days of request.

  • Rush orders: May be accommodated at premium rates, subject to production capacity — contact Us to confirm feasibility before ordering.

Order processing begins only after full specification confirmation and, where applicable, receipt of any required advance payment.

Domestic Shipping (India)

  • Orders are shipped from Our manufacturing unit in Serampore, Hooghly, West Bengal, via Our nominated transport partners or a carrier of Your choice on request.

  • Shipping costs are calculated based on order weight, volume, destination, and delivery timeline, and will be confirmed at the time of quotation.

  • Delivery timelines quoted are estimates and may vary due to carrier delays, weather, or regional transport disruptions beyond Our control.

International / Export Shipping

  • We export to the UAE, USA, Sri Lanka, Southeast Asia, and other regions on request. Export orders are handled with full documentation and compliance support.

  • International lead times, freight mode (sea/air), and Incoterms (e.g. FOB, CIF, EXW) will be agreed upon and confirmed in writing at the time of order confirmation.

  • You are responsible for any import duties, taxes, customs clearance fees, or destination-country compliance requirements unless otherwise agreed in writing.

  • Customs delays, port congestion, or documentation holds at the destination country are outside Our control and may affect delivery timelines.

Packaging

  • Products are packed to withstand standard domestic and export transit conditions. Special packaging requirements (e.g. moisture barriers, palletization, custom crating) can be arranged on request and may incur additional cost.

Tracking and Delivery Updates

  • Once dispatched, You will receive shipment details and, where available, a tracking reference via email or WhatsApp.

  • For bulk or export shipments, We will share relevant shipping documents (invoice, packing list, and applicable certificates) at the time of dispatch.

Delivery Issues

  • Damaged shipments: If a shipment arrives visibly damaged, please note this on the delivery receipt where possible, and notify Us within 48 hours of delivery with photographs of the damage and packaging.

  • Shortages or mismatched specification: Report any quantity shortfall or specification mismatch within 5 business days of delivery so We can investigate and resolve it promptly.

  • Failed delivery attempts: If delivery cannot be completed due to an incorrect address or unavailability at the delivery location, any re-delivery costs may be charged to You.

Force Majeure

We are not liable for delays or failure to deliver caused by circumstances beyond Our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, customs delays, raw material shortages, or government restrictions.

Contact Us

If you have any questions about this Shipping Policy, You can contact us: